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Bride Spent 8 Months Tracking Down Her Wedding Dresses After Leaving Them With Dry Cleaner – Brides

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When Christine Wlodarek tied the knot with Matthew Wlodarek in January 2020, she had two outfits at the ready—a ball gown for the ceremony and a form-fitting dress for the reception—that made her big day even more special. “I love my dresses so much,” Christine told Contact 6, a Fox6 news outlet in Milwaukee, Wisconsin. Now, the couple, who resides in Salem, Wisconsin, are expecting a baby, so the former bride decided to preserve these frocks for a potential future wear. In July 2023, Matthew dropped off the garments to Martino’s Master Dry Cleaner in Kenosha, Wisconsin, who let them know that they’d be ready in October—but Christine didn’t see her gowns again until eight months later.

Once October rolled around, the dresses were nowhere to be found. The couple said an employee told them that they had misplaced the gowns. To remind the dry-cleaning business what the designs looked like, Christine and Matthew texted the company pictures the following month. According to the duo, a representative texted back, “They were not lost. A couple of wedding dresses are cleaned, but the tags came off.” So, Christine visited Martino’s to gauge whether the garments were hers—but to no avail. “I really hope they’re not lost,” Christine expressed. “I hope they’re not damaged.”

The couple, frustrated at the lack of communication, reached out to Contact 6 for help, who paid a visit to Martino’s in March 2023 and spoke with the owner, Dan Martino. Martino told the reporters that the team cleaned and pressed the dresses month ago, but there was a delay due to challenges with supplies and staffing. “We need a very specific box to box wedding gowns in,” he explained. “And then, we need people specifically trained to box wedding gowns, both of which I had some challenges with.”

The following day, the news agency brought Christine along with them. Martino informed the former bride that they didn’t lose the dresses and that they were at the store the whole time. “It somehow slipped through the cracks to call you,” the owner said. “When you were calling, I was not getting the messages to call you back.” Due to the inconvenience, Martino waived the charge for preserving the two dresses, which would have cost them $700. He also apologized to the couple and vowed to make improvements. “It doesn’t feel good,” Martino admitted. “We’re in the business of serving people clothing. If you don’t have good communication, a business just doesn’t work.”

Christine told the publication that she wishes the business had a better tracking system. “If they’ve known about the box issue for a while, they should update the people who are waiting,” she shared. Regardless of the dry-cleaning company’s faulty process, she’s happy to finally have her wedding gowns back. “I’m more than relieved to have my dresses in my hands,” she expressed. “That’s really the only thing I ever wanted out of this.”

This post was originally published on this site

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